PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Total Industrial Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Total Industrial Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Total Industrial Supply does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.Limitation of Liability
Total Industrial Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Total Industrial Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical Errors
In the event that a Total Industrial Supply product is mistakenly listed at an incorrect price, Total Industrial Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Total Industrial Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Total Industrial Supply shall issue a credit to your credit card account in the amount of the incorrect price.Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Total Industrial Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.Notice
Total Industrial Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Total Industrial Supply.Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Georgia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Total Industrial Supply products) shall be in the state or federal courts located in Piedmont, SC. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Total Industrial Supply products) must be commenced within one (1) year after the claim or cause of action arises. Total Industrial Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Total Industrial Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Total Industrial Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.Participation Disclaimer
Total Industrial Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Total Industrial Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Total Industrial Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Total Industrial Supply in its sole discretion.Indemnification
You agree to indemnify, defend, and hold harmless Total Industrial Supply, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.Third-Party Links
In an attempt to provide increased value to our visitors, Total Industrial Supply may link to sites operated by third parties. However, even if the third party is affiliated with Total Industrial Supply, Total Industrial Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Total Industrial Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Total Industrial Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We understand that products may become damaged while in transit. Please contact us within 5 days of receipt of the product and let us know in as much detail as possible how the product was damaged. From there we will determine the next step. Also please be aware that the customer can reject and return any portion of an order that is damaged or defective.
Incorrect Item Delivery:
As hard as we try, we occasionally make mistakes. If we accidentally ship you the wrong product please contact us here
. In your e-mail please inform us in as much detail as possible about the incorrect product, item number and quantity received.
For returns due to customer error (such as ordering the wrong item, canceling after shipment or refusing shipment); merchandise must be returned at the customers expense in re-saleable condition. All returned items are subject to a 25% restocking fee in addition to outbound freight. Items that Cannot be Returned:
• Any Closeout, Killer Deal, Inventory Bailout item
• Any product missing the serial number or UPC code.
• Any type of aerosol can.
• Items with any writing on the box
In Addition we are not able to issue a refund for items:
• That has writing on the outside of the box.
• Without a RA number.
• That are damaged, missing parts or is not in its original condition.
• That show obvious signs of use.
Process for Returning an Item:
Note: All returned items are subject to a 25% restocking fee.
1. Obtain a Return Authorization. All requests for RA #’s must be made within 15 days of receipt. Click here
to request a Return Authorization number. Please provide a phone number to contact you at as there may be additional information needed.
2. Total Industrial Supply will inform you of the proper address to return the product. Returning the product to the incorrect address may delay or disqualify you from receiving a refund.
3. When shipping the item back make sure the product is in the original box. Please do not write the RA number on the box, any additional markings will make you ineligible for receiving a credit. Please include the RA number on the shipping label or on a sheet of paper enclosed in a packing slip.
4. Make sure to ship the item FedEx or UPS. Please obtain a tracking number for the package(s) being returned and provide us with that information. Once the package is delivered we will issue you a credit.
At times we may make an exception, if possible, to ship on a customers UPS or FedEx account. This is not common practice and will only be considered under extreme circumstances. In the event that we do ship on a customers account a $10 special shipping fee will be accessed. Normal shipping practices will be followed on all other orders- FedEx Ground, UPS Ground or LTL shipments for large orders that qualify.
It is our goal to represent our products with the most precise and accurate information possible. In some cases we are not able to obtain the actual image of the product from the manufacturer and in turn we will use a similar product to serve as an acceptable substitute to represent the item. We understand that it may be hard to make a confident purchase under these pretenses therefore we suggest you contact our customer service if you have any doubt about the product you are purchasing.